About ThinkAyurvedaFirst:
ThinkAyurvedaFirst connects users with verified Ayurvedic practitioners and enables the purchase of authentic Ayurvedic products via our website and mobile app. Orders and appointments are governed by our Terms & Conditions, Refund Policy, and Cancellation Policy available on our website.
Order Processing Time:
Processing window: Orders are typically processed within 1–2 business days after successful payment authorization.
Cutoff: Orders placed after 5:00 PM IST, on weekends, or public holidays are processed the next business day.
Stock status: Products listed as “In stock” are prioritized for dispatch after processing. If an item requires extra time, we will notify you via email/SMS.
Shipping Partners and Coverage:
Courier network: We ship through leading domestic courier partners via our logistics aggregator to ensure reliable, trackable delivery.
Serviceability: Delivery depends on courier serviceability to your PIN code. If your location is unserviceable, we will contact you to arrange an alternative or process a cancellation and refund.
Delivery Timelines:
Metros and Tier-1 cities: 3–5 business days after order processing
Other serviceable locations: 5–10 business days after order processing.
Notes: Delivery timelines are estimates and may vary due to courier constraints, weather, access limitations, or operational delays. Tracking scans can take up to 24 hours to reflect after pickup.
Shipping Fees:
Calculated at checkout: Shipping charges are shown at checkout and may vary by destination, weight/volumetric weight, and service level.
Promotions: Free shipping thresholds or promotional offers (if any) will be displayed at checkout and may change from time to time.
Order Tracking:
Tracking link: A tracking link is shared by email/SMS once the shipment is handed to the courier.
Update time: Tracking activity may take up to 24 hours to reflect after the first pickup scan.
Assistance: If tracking does not update for an extended period, contact support with your Order ID for assistance.
Address Accuracy and Delivery Attempts:
Address requirements: Provide a complete address and reachable phone number. We do not deliver to PO boxes.
Delivery attempts: Courier delivery attempts follow carrier policy. If a shipment is undeliverable due to incorrect address, non-availability, or refusal, it may be returned to origin. Reshipment charges may apply.
Order Changes and Cancellations:
Before dispatch: Orders can generally be cancelled before they move to “out for delivery.” Once out for delivery, unopened orders may be eligible for return/refund as per our Refund Policy.
How to request: To modify or cancel, contact support with your Order ID. Approval depends on the order status at the time of review.
Damaged, Incorrect, or Lost Shipments:
Damaged on delivery: If the package appears damaged or tampered, please document with photos/videos of the outer box, inner packaging, and product, and contact support within 48 hours of delivery.
Wrong item received: If a different product is delivered, report within 48 hours with photos and your Order ID.
Lost in transit: If a shipment is delayed beyond reasonable timelines or marked lost, we will coordinate with the courier and process a replacement or refund as applicable.
Refunds and Timelines:
Processing timeframe: Refunds for eligible cancellations/returns are typically processed within 3–4 business days after approval. Bank/card reversal timelines may vary by payment method and bank procedures.
For eligibility and steps, please refer to our Refund Policy and Cancellation Policy pages.
Cash on Delivery (if enabled):
Availability: COD serviceability varies by PIN code and courier policy. Any COD fees will be shown at checkout.
Verification: Orders may be subject to confirmation via call/SMS before dispatch. Repeated refusal or return-to-origin (RTO) may affect future COD availability.
International Shipping:
Scope: International shipping (if/when enabled) will be shown at checkout.
Duties and taxes: Import duties, taxes, and fees are borne by the recipient and vary by destination country regulations.
Documentation: Additional KYC or import information may be required by customs; failure to provide may delay delivery or lead to returns/cancellations.
Support:
Email: support@thinkayurvedafirst.com
Phone: +91 8055 000016
Address: Q3-A2, Cyber Towers, Hitec City, Hyderabad 500081
Policy Updates:
We may update this Shipping Policy to reflect changes in operations, courier partner terms, or legal requirements. The latest version will always be available on our website.
ThinkAyurvedaFirst™ is a product and trademark owned by 